These Terms of Business set out the basis on which Focus Insurance Services (a trading name of Captios Limited, FCA Ref: 717691) will provide insurance broking services to you. Please read these terms carefully before proceeding.
Focus Insurance Services is a trading name of Captios Limited. We are authorised and regulated by the Financial Conduct Authority (FCA Ref: 717691). We act as an insurance broker, arranging insurance on your behalf from a panel of UK-authorised insurers. We are not an insurer.
We provide advised insurance broking services for commercial insurance. We will assess your insurance needs, search the market on your behalf, and recommend suitable cover. Our recommendations are based on the information you provide to us.
You must provide accurate and complete information when applying for insurance. Failure to disclose material facts may result in your policy being voided or a claim being declined. Please ensure all information provided is true and complete.
We are remunerated by way of commission paid by the insurer on placement of your policy. In some cases, we may also charge a fee. We will disclose the basis of our remuneration before you proceed.
If you are dissatisfied with our service, please contact us in the first instance. If we cannot resolve your complaint, you may refer it to the Financial Ombudsman Service (FOS). You may also be entitled to refer your complaint to the FOS if you are a consumer or a small business.
Focus Insurance Services is a trading name of Captios Limited, authorised and regulated by the Financial Conduct Authority (FCA Ref: 717691). Registered in England and Wales.