How do I make an insurance claim?

To make a claim, contact Focus Insurance Services during business hours (Monday–Friday, 09:00–17:00) on 01733 263311. We will guide you through the claims process and liaise with your insurer on your behalf. Do not admit liability or make any payments without first speaking to us.

What information do I need to make a claim?

You will typically need your policy number, the date and circumstances of the incident, details of any third parties involved, and any supporting evidence such as photographs or police reports. We will advise you on the specific requirements for your claim.

Insurance Claims Support

If you need to make a claim, contact us during business hours (Monday to Friday, 9:00am to 5:00pm) on 01733 263311 and we will guide you through the process and liaise with your insurer on your behalf.

How to Make a Claim

Contact us as soon as possible after an incident. Call us on 01733 263311 during business hours (Monday to Friday, 9:00am to 5:00pm). Do not admit liability or make any payments without consulting us first. We will guide you through the next steps.

What We Will Do

We will notify your insurer on your behalf, provide you with the insurer claims reference, and keep you updated throughout the process. We act as your advocate to ensure your claim is handled fairly and efficiently.

Emergency Contacts

For out-of-hours emergencies, please refer to your policy documents for your insurer direct emergency contact number. We will provide you with this information when your policy is arranged.

Focus Insurance Services is a trading name of Captios Limited, authorised and regulated by the Financial Conduct Authority (FCA Ref: 717691). Claims support is available during business hours only.