Focus Insurance Services is a trading name of Captios Limited, which is authorised and regulated by the Financial Conduct Authority (FCA). Our FCA Reference Number is 717691. You can verify our authorisation on the FCA Register at register.fca.org.uk.
Captios Limited is authorised and regulated by the Financial Conduct Authority. FCA Reference Number: 717691. We are permitted to carry out insurance mediation activities. Our registered office is in England and Wales. We act as an insurance broker, not an insurer.
As an FCA-regulated insurance broker, Focus Insurance Services arranges insurance on behalf of our clients from a panel of UK-authorised insurers. We do not underwrite insurance policies. We are required to treat customers fairly, act in their best interests, and disclose any conflicts of interest.
We hold client money in accordance with FCA Client Assets rules. Client money is held in a designated trust account, separate from our own funds, to protect clients in the event of our insolvency.
If you are dissatisfied with our service, you have the right to make a complaint. Please contact us in the first instance. If we cannot resolve your complaint, you may refer it to the Financial Ombudsman Service (FOS). Details are available on our Complaints page.
Focus Insurance Services is a trading name of Captios Limited, authorised and regulated by the Financial Conduct Authority (FCA Ref: 717691). Registered in England and Wales.