Focus Insurance Services is committed to providing a high standard of service. If you are dissatisfied with any aspect of our service, we want to hear from you so we can put things right.
You can make a complaint by telephone on 01733 263311, by email, or in writing to our registered office. Please provide your name, contact details, policy number (if applicable), and a clear description of your complaint.
We will acknowledge your complaint within 5 business days. We aim to resolve all complaints within 8 weeks. If your complaint is complex, we will keep you updated on progress. We will provide a final response letter once our investigation is complete.
If you are not satisfied with our final response, or if 8 weeks have passed without a final response, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS is a free, independent service. You can contact the FOS at www.financial-ombudsman.org.uk or by calling 0800 023 4567.
You may also be entitled to compensation from the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations. Further information is available at www.fscs.org.uk.
Focus Insurance Services is a trading name of Captios Limited, authorised and regulated by the Financial Conduct Authority (FCA Ref: 717691).