Accessibility Statement

Our commitment to making our website accessible to everyone.

Last updated: 13 January 2026

1. Our Commitment

Focus Insurance Services is committed to making our website accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard.

We are continually improving the user experience for everyone and applying the relevant accessibility standards.

2. What We've Done

We have taken the following steps to ensure our website is accessible:

Using clear and simple language throughout the website
Ensuring sufficient colour contrast between text and backgrounds
Providing text alternatives for images
Making the website navigable using a keyboard
Using descriptive link text
Ensuring forms are clearly labelled and easy to complete
Testing with screen readers and other assistive technologies
Designing responsive pages that work on all devices

3. Known Limitations

While we strive to ensure that this website is accessible to all users, there may be some limitations:

Some older PDF documents may not be fully accessible
Some third-party content may not meet accessibility standards
Some interactive features may have limited accessibility

If you need information from a PDF in an alternative format, please contact us.

4. Browser Tips for Accessibility

Most modern browsers have built-in accessibility features. Here are some tips:

Keyboard Navigation

Use Tab to move forward through links and form fields. Use Shift + Tab to move backward. Use Enter to activate links and buttons.

Screen Readers

This website is designed to work with screen readers including NVDA (Windows), VoiceOver (Mac/iOS), and TalkBack (Android).

5. Alternative Formats

If you need information from our website in a different format, we can provide:

Large print documents
Information by email or post
Information over the phone
Plain text versions where available

Please contact us to request information in an alternative format.

6. Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

01733 263311

[email protected]

We aim to respond to accessibility feedback within 5 business days.

7. Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

8. Technical Specifications

This website relies upon the following technologies for accessibility:

HTML5 with semantic markup
CSS3 for styling and layout
JavaScript for interactive features
ARIA attributes where appropriate

These technologies are relied upon for conformance with the accessibility standards used.

9. Assessment Approach

Focus Insurance Services assessed the accessibility of this website through:

Self-evaluation
Automated testing tools
Manual testing with assistive technologies
User feedback and testing

We review our accessibility statement periodically and update it when we make changes to the website or identify new issues.